The Bling of Leadership

A guest from Fran Harris

Two friends were traveling…

Female grizzly bear in Yellowstone National Pa...
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through the Rocky Mountains when they heard noises behind them, rustling in the woods. They’d been warned about the bears in those parts and immediately became alarmed by what they were sure was a bear. The two friends took off running and within seconds one of them tripped and fell. The other friend kept running even though it was clear his friend desperately needed help. The fallen friend yelled out but his friend kept running. Suddenly, he was face to face with a huge, grizzly bear whose breath was beating down on him. Are you going to kill me? the fallen friend asked. The bear looked down the road, seeing the other guy way in the distance. He turned back to fallen friend, Of course not, I just stopped to tell you never to travel with a leader who’d leave you at the first sign of danger.

Someone once said, “tasks are managed, people are led.” To be a great leader you must also embody the qualities of a great coach. The old school way of leading created a fairly stagnant marketplace. Workers worked, managers managed and no one questioned the status quo. Today, we live in a much more dynamic environment where innovation and ingenuity are not only embraced but also expected.

While there are many great leadership qualities, I’ve narrowed the list down to my top five, C.A.L.C.E. These are the tenets I stress when teach teambuilding in Fortune 100 corporations and sports teams alike.

Not In My Cuppa - The Cow Escape - Matt's Herd
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Great leaders are master Communicators. We’ve been conditioned to think that great leaders talk all the time. That they’re non-stop chatters. Always forcing their opinions and ideas onto the group. Not necessarily so. The best leaders must know when to talk and when to zip it up. In fact, the consummate leader must also be an effective listener. He must not only hear the needs and concerns of his teammates but also possess the ability to filter out what’s needed to take the team to the next level. His communication style must convey confidence and at the same time, enlist the thoughts of those on the team. The best leaders are those who create an atmosphere where diverse voices are not only heard but also valued.

Great leaders embrace Accountability. If you’re not willing to take responsibility for your own mistakes, you’ll never be an effective leader. Accountability inspires confidence among the team. When individuals know that you are strong enough to “own up” to your decisions – good or bad –, they will be more likely to own up to theirs. This level of accountability leads to a finely tuned machine where the team becomes excellent stewards of the company.

Great leaders are friends of Laughter. Humor is the best medicine and is without question an essential ingredient for compelling leadership. You don’t need to be a stand up comic, but you do need to have a healthy sense of humor and the ability to see the lighter side of things. If the leader can enjoy a nice belly laugh, you can bet morale will benefit.

Great leaders are ambassadors of Compassion. The best leaders are those who have not forgotten what it’s like to be on the front line. Many leaders believe that by empathizing or having compassion that they lose the respect of their team. Not so! Contrary to popular belief, showing that you’re human, is a good thing! People want solid leadership not a robot in command.

Great leaders create an unparalleled Experience. Why do millions of people

Snowpack accumulation at 14,255 ft. on Longs P...
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stampede through the doors of Starbucks every single day of the year? Could it be the tall, half-caf caramel macchiato has them in a trance? Is the coffee truly superior to other houses? Some would argue yes but even staunch Starbuckians will tell you that what makes them loyal, almost obsessive about Starbucks has about 10% to do with the actual coffee and 90% of the way they “feel” at Starbucks. The ambience. The friendly baristas who not only know their names but also what they’re going to order the minute they walk through the doors. They like the cool music that plays in the background as you wait for your drink. Could it be any of those things? Or is it all of those things? A multi-million dollar brand doesn’t become one by accident. The caretakers of the Starbucks brand understand that if you create an “experience” with customers they will follow you to the ends of the earth and trust that you will get them there safely.

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“Life stinks now, but think what a good story it will make later.”

The following is an excerpt from DEAR FRIEND: A BOOK OF ADVICE by Michaelbrent Collings:

Dear Friend,

Another hard day, huh? And this one was worse than most, I understand. Sometimes it just seems like life is going to be horrible forever, doesn’t it? Yeah, I’ve had days like that myself. Some really bad things have happened in my life. Some of them I still dream about from time to time, they were so bad. So, speaking as one who’s been there with you, can I give a bit of advice? Think of this whenever you get in real trouble: “Life stinks now, but think what a good story it will make later on.” Let me explain: While I was working as a missionary in South America, I suffered from what could only be described as “severe culture shock” for a while.

Not too long. Only about a year.

During that year, the first six months I cried just about every day. I stuck it out, because sometimes you have to go through the bad to accomplish something worthwhile. But no denying it was hard and I was at the end of a very frayed rope a lot of the time. Eventually I was able to get used to life in a different place. I got used to the food, the buses, the dirt, the dust, getting sick every week or so, and a host of other things.

But it was tough. It was a battle, and every single day I had to struggle to wake up, put on my clothes, and get out there to do the job. Luckily I was blessed with some very good friends and support that helped me to get through this difficult time. But even with that help, there were times I felt like just chucking it all and going back stateside, settling down with a Root Beer and a 100-pack of Taco Bell tacos, and trying to remember what it was like to not be sweating 24/7.

After I got through that stage, I started to do a little better, and eventually was put in charge of training groups of other missionaries, getting them ready to do their jobs, working with them, helping them solve their problems. It was a rewarding position to be in, but it also made my heart ache sometimes. Particularly when I saw the struggles the new folks had, trying to get used to such a radically different environment and a work schedule that put everyone on the edge of total exhaustion.

One day, I was talking to a new guy. I’d been down there for almost two years, and he was just off the plane from the U.S. His shirt was bright white; mine had been stained red by the airborne dust of the area. His pants were pleated slacks; mine were dirty purple canvas pants, patched at both knees. He had fair skin; mine was brown and scarred from months in a tropical sun. He was a slightly chubby kid; I was gaunt from walking miles every day through jungle paths and from working so hard I was just too tired to eat. We were night and day, and his first reaction was to gawk at me and ask why I didn’t look “like a missionary.”

Friendship / Amistad
Image by victor_nuno via Flickr

I smiled and sat down with him for a few minutes, telling him about some of the things that had happened to me, some of the reasons behind my appearance. I even showed him a picture of the way I had looked when I arrived to prove that at one time I had been a fairly good looking young man (sadly, even after my return to the United States, it seems that I had left that part of my life behind me…ah, well…). We laughed a bit about some of the adventures I had been through, but as we talked, his laughter started to be tinged by nervousness. He started to sound suspiciously like a person thinking “What have I gotten myself into?”

That was hardly the way I wanted him to feel…after all, I personally believed that the job was a rewarding one, in spite of its challenges. But neither could I put my arm around his shoulder and truthfully say, “Don’t worry, nothing bad is going to happen to you!” I looked at him for a minute, then said, “You know, I think you’re worried that this might be a bit of a wild ride. And you might be right. But whenever something tough happens, just think what a great story it’s going to make when it’s over.”

I have no idea where that little bit of wisdom came from, but it turned out to be one of the smarter things I have said in my life.

About a month later I was walking home after a long hard day, and this same chubby kid was sitting on my doorstep. He was less chubby now, and his shirt had already started changing color. But beyond that, the thing I noticed most was his expression. He needed to talk to someone, so he had come to find me. That was okay, it was my job, but usually when people showed up at my door late at night it wasn’t to tell good news. So I was worried.

Sure enough, he asked if he could talk, and before I had even said yes, he blurted out, “Someone tried to run me over with a car today.”

I didn’t know what to say. Stuff like that happened sometimes: there were some folks in the area who didn’t think of us as missionaries, but as Americans, and were more than willing to knock off one of the “oppressors” if they got the chance. I had had similar run-ins myself, and they were never pleasant.

So I was worried. I was worried that he had been hurt, or that he was going to quit and go home, or that he was going to do any of a million other things. Sure enough, his next sentence was, “I have never been so scared, and when it happened, I really thought about packin’ it in and going home.”

My heart jumped. I had seen a few missionaries “pack it in” and head out because of things like this, and I hated to see that.

Two friends
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“What are you going to do?” I asked.

He broke into a grin, and said, “I’m going to tell a heckuva good story about it some day.”

He gave me a big hug, then walked away. He’d come to visit me just to tell me that he was going to stick it out. That was a big deal in that place, because going anywhere usually meant a ride on a “chicken bus” and a hefty bit of hiking. So on one level I was just glad that he was such a nice guy that he would want to come out to say “thank you.”

On another level, I was glad he was staying. On a last level, I realized I might have struck gold.

Bad things happen to everyone. They’re a part of life. But thinking how great it will be to tell about it later can get us through it. It’s a comfort and a safety line.First of all, saying “Boy, this will be a great story later” reminds us that “later” is going to happen. That is to say, one of the greatest problems when we go into crisis mode is that we as human beings also tend to go into “permanent crisis mode.” We start to perceive life as one big emergency, as one never-ending series of life and death decisions…and it’s hard to get anything done or to enjoy anything when that’s happening. So it’s good to have a little reminder that in this life no experience – not even a bad one – is going to last forever.

Second, we all like to be the heroes of our stories, don’t we? So it might even be more tragic if nothing bad ever happened to us. Not that I’m recommending that we search out opportunities to suffer and endure trial and tribulation, but when those moments do come along, it’s not a horrible thing…it’s our chance to shine! We buckle down and think, “Now is the time when the universe has decided that someone’s got to get this stuff done…and the universe has chosen me to do it! I am the man or woman for the job!” In essence, we can then allow ourselves to rise to a challenge, rather than feel crushed by a burden.

I continued to tell new missionaries this little bit of accidental wisdom, and had several of them tell me how helpful it had been for them. I even got an email some years later from one of them who had kept saying that to himself, even after moving back to the U.S. and being employed in a different field. So when I am hit by an unplanned emergency, I just take a deep breath and think ahead for a second. To the day when this particular crisis is past and I get to tell a great story about overcoming adversity.

And then I get to work.

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Permanent Positive Thinking

How can we remain positive with less effort? Consider– optimism is our normal behavior. Our natural state of thinking is positive and it is our true automatic response to everyday events. Look at our young children! There live in their optimism. In an idealistic world we should not even have to consider making the decision to have a positive or negative outlook.

The Positive Thinking
Image by Carlo Nicora via Fli
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Generally people believe that positive thinking is more rewarding than negative thinking. And most people try to entertain the positive in their lives. Even our medical community supports positive thinking as a component to health.

Why then can we be taken over by guilt and anger and sink into the quicksand of our negative thoughts? How can we remain positive with less effort?

We can win the positive negative thinking battle! Our minds are automated to be positive or negative dependent on our past experiences. If a person has had more negative experiences then they will take the negative route more easily and have to do battle with their negative thoughts to remain positive. If a person has had more positive experiences then they will automatically enjoy the positive route.

Negativity or negative emotions such as anger, guilt, anxiety, depression etc. block our positive thinking ability because negative emotions are our negativity. However, negative emotions are just a part of us. They are not bad. What is bad is the shame that we put on ourselves and others for having negative emotions.

I see negative emotions as our shamed childhood kids within us that need to be acknowledged and loved for who they are not pushed away. Each shamed kid within us is us at a different age in our childhood. We not only have an inner child we have an entire family of children within our persona. Each negative emotion or each shamed negative child within us is the root of our negative feelings. The shame that our inner family or our negative emotions of depression, anger etc. carry give negativity the power to overtake our positivity.

The next time you feel angry, anxious, depressed or guilt ridden, acknowledge those parts of yourself rather than trying to rid yourself from them. Once you acknowledge a negative emotion begin a relationship with that emotion by writing or talking with him or her. You need to find out what your anger, anxiety or depression wants to say. This simple technique helps your mind organize its self talk chaos and open a pathway to healing your negative behavior.

Explosion of positive energy
Image by Łukasz Strachanowski via Flickr

Once negative emotions of anger, anxiety, and depression are healed they automatically respond in a positive manner and we do not have to fight to remain positive. When anger heals it becomes our passion, anxiety becomes intuition, depression becomes compassion and our ego becomes our friend.

My work concentrates on healing shame based negativity to live life fully with empowerment.

Lois Hollis

soulspeaks

Lois Hollis was born and raised in Baltimore, MD. She earned her RN from St. Joseph’s Hospital in Maryland and a BSN from the University of Pennsylvania. For thirty years, Lois gained significant experience as a nurse in various fields of medicine, such as open heart surgery, trauma, neurosurgery, gastroenterology and nephrology. She won the respect and admiration of her colleagues and patients by propelling her career into both research and consulting. Among her many achievements, Lois was instrumental in establishing one of the first hemodialysis units in the country.

In the midst of her career, Lois moved to Virginia, where she married a gastroenterologist and gave birth to three beautiful girls. Despite her many accomplishments, Lois suffered from incapacitating migraines, unexplained guilt and depression. After two decades of living on prescription drugs, Lois decided to enter holistic health, amidst much opposition, to find an answer.

Lois soon discovered that her emotional health was intricately woven into her physical health. Even years before seeking alternative treatment for her migraines, Lois had been on a quest from Freud to Zen to resolve her childhood physical, emotional, and sexual abuse. However she was not able to find a way to completely heal.

Through deep introspection and journaling, Lois discovered that her emotions had lives of their own! Each negative emotion was the cause of a painful emotional experience that was locked behind a wall of shame within her unconscious. She began to understand that these emotions were actually her, frozen in time during her childhood by the shame of the trauma (PTSD.)

Once she reconciled with these emotional children, an amazing cascade of healing occurred which continued to grow exponentially. Anger became her Passion, Anxiety became Intuition, Depression became Compassion and her guilt was gone. Lois felt empowered, migraine free and eager to help others also frustrated by the band-aids of traditional psychotherapies and drugs.

Lois also came to realize that with the healing of her emotions she now enjoyed a deeper soul access and wrote a trilogy “The Universe Speaks” and “Soul Mirror Cards.” Lois has also produced a DVD “Out of Discord Into Harmony” and a 3 act stage play illustrating the interactions of unconscious emotions. She is currently working on a book to heal our shame and narcissism and a workbook on the method of SOULSPEAKS.

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